Privacy Policy

Privacy Policy

Last updated: August 2026

We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what information we collect when you use studentmattress.co.uk, how we use it, and the rights you have over it.

1. Information we collect

We collect information in the following ways:

  • Information you give us. When you submit an enquiry or quote request through our website forms, we collect the details you provide — typically your name, email address, phone number, organisation, and information about your enquiry (such as the mattress model and quantity you’re interested in).
  • Information collected automatically. Like most websites, we collect limited technical data such as your IP address, browser type, pages visited and referring website, through cookies and similar technologies (see section 6).

We do not knowingly collect data from children, and our website is intended for business customers and adults.

2. How we use your information

We use the information you provide to:

  • Respond to your enquiry or quote request and communicate with you about it;
  • Provide, deliver and administer our products and services;
  • Send you relevant updates about our products and services where you have enquired with us or where we have another lawful basis to do so — you can opt out at any time;
  • Improve our website and understand how visitors use it;
  • Comply with our legal obligations.

3. Lawful bases for processing

We process your personal data on the following bases: consent (where you submit a form or opt in to communications), legitimate interests (responding to business enquiries, operating and improving our website), contract (fulfilling orders and agreements with you), and legal obligation (where the law requires us to retain or disclose information).

4. Who we share your data with

We do not sell your personal data. We share it only with:

  • Service providers who help us operate the website and manage enquiries — for example our website hosting provider and our customer relationship management and form platform, which processes form submissions on our behalf;
  • Professional advisers and authorities where required by law.

All service providers are required to protect your data and use it only on our instructions.

5. How long we keep your data

We keep enquiry and customer data only as long as needed for the purposes above: enquiry records are retained while we correspond with you and for a reasonable period afterwards; customer and transaction records are retained as required for accounting and legal purposes. Data no longer needed is securely deleted.

6. Cookies

Our website uses cookies and similar technologies to make the site work properly and to understand how it is used. You can control or delete cookies through your browser settings; blocking some cookies may affect how parts of the site function. For more detail, see our Cookies page.

7. Your rights

Under UK data protection law you have the right to:

  • Access the personal data we hold about you;
  • Ask us to correct inaccurate data;
  • Ask us to delete your data;
  • Object to or restrict our processing of your data;
  • Data portability (receive your data in a usable format);
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No online transmission is completely secure, but we work to protect your information in line with good industry practice.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date above.

10. Contact us

For any questions about this policy or your personal data:

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