Student satisfaction plays a major role in PBSA occupancy, reputation, and overall value.
One of the top recurring complaints from students? Poor-quality mattresses.
Here’s how upgrading mattresses improves satisfaction scores and reduces room-related issues.
1. Better Sleep = Better Reviews
Sleep quality affects:
- mood
- performance
- wellbeing
- comfort in their room
A supportive mattress directly improves their experience.
2. Fewer Accommodation Complaints
Common complaints that disappear when mattresses improve:
- “The bed is uncomfortable”
- “It sags in the middle”
- “I can feel springs”
- “It makes noise when I move”
Fewer complaints = less work for your on-site team.
3. Higher Retention & Renewals
Better rooms = better likelihood students rebook.
PBSA providers know even small upgrades massively affect perceived value.
4. Stronger Word-of-Mouth & Online Reviews
Students talk — both positively and negatively.
A comfortable bed is one of the most appreciated (and most mentioned) amenities.
Final Thoughts
Better mattresses create a more positive student experience — and every improvement counts toward satisfaction, retention, and occupancy.